Privacy Policy
My Wealth Hub Pty Ltd
ABN 34 665 518 258
Effective from: 7 July 2026
Supersedes: version dated 25 August 2025
My Wealth Hub Pty Ltd (ABN 34 665 518 258) (My Wealth Hub, we, us or our) is committed to protecting your privacy and to handling your personal information in accordance with the Privacy Act 1988 (Cth) (the Privacy Act), the Australian Privacy Principles (the APPs), and other applicable laws including the Spam Act 2003 (Cth) and the Do Not Call Register Act 2006 (Cth).
This Privacy Policy explains what personal information we collect, how we collect it, why we collect it, how we hold and protect it, when and to whom we disclose it, and how you can access, correct or complain about our handling of it. By providing your personal information to us, or by using our websites, landing pages, advertisements or services, you agree to your personal information being handled as described in this Policy.
1. Who we are and the nature of our services
- My Wealth Hub is a marketing and lead referral business. We generate and qualify inquiries from people interested in financial, superannuation, lending, mortgage, accounting, property or related services, and we refer those inquiries to licensed or appropriately authorised third parties.
- We are not a licensed financial services provider. We do not provide financial product advice, credit assistance, taxation advice, mortgage or lending advice, investment advice or any other licensed service, and nothing we provide should be relied on as advice of that kind.
- Any advice or service you receive is provided by the relevant third party under their own licence, authorisation and terms. That third party is responsible for the advice and services it provides to you. You should assess the suitability of any product or service, and read the relevant disclosure documents and the third party’s own privacy policy, before acting.
2. Dealing with us anonymously
Where it is lawful and practicable, you have the option of dealing with us anonymously or by using a pseudonym. In most cases, however, we will not be able to action or refer your inquiry unless you provide the personal information we reasonably need to do so.
3. The kinds of personal information we collect
Depending on the nature of your inquiry, we may collect:
- identity and contact details (such as your full name, email address, phone number, and postal or residential address);
- demographic information (such as your age or date of birth, gender, and location);
- employment and income information (such as your occupation, employment status, and income range);
- financial and inquiry information that you choose to provide (such as your interest in superannuation, lending, mortgage, accounting or property services, and details relevant to that inquiry);
- records of your interactions with us (such as call recordings, emails, form submissions, and messages); and
- technical and online information (such as your IP address, device and browser information, and information collected through cookies and similar technologies, described in section 11).
We generally do not seek to collect sensitive information (as defined in the Privacy Act, for example health information). If you provide sensitive information, or if we need to collect it, we will only do so with your consent or where otherwise permitted by law.
4. How we collect your personal information
We collect personal information:
- directly from you, when you submit an inquiry through our websites, landing pages or advertisements, or when you contact us by phone, email, SMS or social media;
- when you interact with our advertising or online content, including through cookies and similar technologies; and
- from third parties, such as lead providers, advertising and social media platforms, and referral partners, where you have consented to your information being collected or shared, or where the disclosure to us is otherwise permitted by law.
Where we collect your personal information from a third party, we take reasonable steps to ensure you are made aware of the matters set out in this Policy.
5. Why we collect, hold, use and disclose your personal information
We collect, hold and use your personal information for the following purposes:
- to receive, assess and qualify your inquiry;
- to refer your inquiry, and disclose your personal information, to licensed or appropriately authorised third parties (such as financial advisers, accountants, mortgage brokers, lenders or other relevant professionals) so they can contact you about the services you have inquired about;
- to contact you about your inquiry and about products or services relevant to it;
- to operate, maintain, improve and personalise our marketing, websites and services;
- to comply with our legal and regulatory obligations, and to establish, exercise or defend legal claims; and
- for any other purpose you would reasonably expect, or to which you have consented.
If we propose to use or disclose your personal information for a purpose unrelated to the purpose for which it was collected, we will seek your consent unless we are otherwise permitted to do so by law.
6. Disclosure to referral partners and other recipients
In the course of our business, we disclose personal information to:
- the referral partners and third party professionals described above, so they can contact you about your inquiry;
- our related businesses and entities;
- our service providers and contractors (such as IT, hosting, data storage, CRM, telephony, analytics and marketing providers) who help us operate our business; and
- regulators, law enforcement agencies, courts or other parties, where required or authorised by law.
Referral arrangements and consideration. Our referral partners may pay us a fee, or provide us with other consideration, in connection with referrals. When you submit your inquiry and consent to being referred, you consent to us disclosing your personal information to referral partners on this basis. We disclose your personal information for the purpose of the inquiry you have made, and we take reasonable steps to disclose it only to partners who are licensed or authorised to provide the relevant services.
Once your personal information is disclosed to a third party, that third party handles it under its own privacy policy and is responsible for its own compliance with the Privacy Act. We encourage you to review the privacy policy of any third party before dealing with them.
7. Direct marketing and your right to opt out
We may use your personal information to contact you with marketing about products and services relevant to your inquiry, by phone, email, SMS or other electronic means. We do this in accordance with the Privacy Act, the Spam Act 2003 (Cth) and the Do Not Call Register Act 2006 (Cth).
- every commercial electronic message we send will identify us and include a way to unsubscribe;
- you can opt out of marketing at any time by using the unsubscribe facility, by telling us during a call, or by contacting us using the details in section 15; and
- you may also register your number on the Do Not Call Register (gov.au).
We will action your opt out request within a reasonable time.
8. Disclosure of information overseas
Some of our service providers (such as cloud hosting, data storage, CRM, telephony, analytics and advertising platforms) may store or process personal information outside Australia, including in the United States and other countries in which those providers operate. Where we disclose personal information to overseas recipients, we take reasonable steps to ensure they handle it consistently with the APPs. By providing your personal information, you acknowledge that it may be disclosed to, stored or processed by recipients located overseas.
9. How we hold and protect your personal information
We hold personal information in electronic form, including in secure databases and third party systems. We take reasonable steps to protect personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure, including through access controls, secure systems and agreements with our providers.
No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
We are subject to the Notifiable Data Breaches scheme under the Privacy Act. If we experience a data breach that is likely to result in serious harm and that cannot be prevented through remedial action, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required by law.
10. How long we keep your personal information
We retain your personal information only for as long as it is needed for the purposes described in this Policy, or as required by law.
- as a general rule, we retain inquiry related personal information for 36 months;
- if we have contact with you within that period in relation to your inquiry, the retention period may restart from the date of that contact; and
- when personal information is no longer needed, and we are not required by law to keep it, we take reasonable steps to destroy it or de-identify it.
11. Cookies, analytics and tracking technologies
Our websites and landing pages use cookies and similar technologies, and we use analytics and advertising tools (which may include tools provided by Meta, Google and similar platforms) to understand how people interact with our content and to measure and improve our advertising.
These tools may collect information such as your IP address, device and browser information, and the pages and advertisements you interact with, and may set cookies or use similar identifiers. Some of this information may be shared with the relevant platform, which handles it under its own privacy policy. You can manage cookies through your browser settings, although disabling cookies may affect how our websites function.
12. Automated decision making
We may use automated tools and computer programs to help assess, score, qualify, segment or route inquiries (for example, to help determine which referral partner an inquiry is best suited to). Where we do so:
- the kinds of personal information used may include the identity, contact, demographic, employment, financial and inquiry information described in section 3; and
- these tools are used to support the assessment and referral of inquiries.
Our people remain involved in these processes. If you would like to understand how a decision affecting you was reached, you can contact us using the details in section 15.
13. Accessing and correcting your personal information
You may request access to the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date, incomplete, irrelevant or misleading. To make a request, contact us using the details in section 15. We will respond within a reasonable time. In some circumstances we may be permitted by law to decline a request, in which case we will explain why. We do not usually charge for access requests, although we may charge a reasonable amount for retrieving and supplying the information.
14. Complaints
If you believe we have breached the APPs or otherwise mishandled your personal information, please contact our Privacy Officer using the details in section 15, including enough detail for us to investigate. We will acknowledge your complaint and aim to respond within a reasonable time, usually within 30 days.
If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC): oaic.gov.au, or by phone on 1300 363 992.
15. How to contact us
Privacy Officer
My Wealth Hub Pty Ltd (ABN 34 665 518 258)
Email: info@mywealthhub.au
Postal address: 1c/3 Short Street, Southport QLD 4215
16. Changes to this Policy
We may update this Policy from time to time. The current version will always be available on our website, and the Effective from date shows when it last changed. Any significant changes take effect when we publish the updated Policy.
